Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 3 - 4 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
I live in/around Montreal, can I come and pick up my item directly at your workshop and avoid shipping fees?
Yes!
We created a Promo Code for Pick-Ups in Hochelaga, Montreal.
To avoid shipping fees, please use the code MTLPICKUP, or follow this link, at Checkout:
https://www.etsy.com/ca/shop/AtelierEastEndMtl?coupon=MTLPICKUP
We'll contact you as soon as you item is ready for a pick-up.
Contact us if you have any more questions!
J'habite à Montréal, est-ce qu'il m'est possible de venir chercher ma commande directement à votre atelier et ainsi éviter les frais de livraison?
Oui!
Nous avons créé un Code Promo spécifiquement pour la cueillette de votre commande à notre atelier de Hochelaga, Montréal.
Pour éviter de payer les frais d'expédition, utilisez le Code Promo MTLPICKUP lors de votre commande ou suivez le lien suivant:
https://www.etsy.com/ca/shop/AtelierEastEndMtl?coupon=MTLPICKUP
Nous vous contacterons aussitôt que votre item sera prêt à être ramassé.
Contactez-nous si vous avez d'autres question!